Diagnose it, redesign it, stay through delivery.

30 years of operating and transformation leadership.

Vijay brings over 30 years of senior operating and transformation leadership across global supply chain, customer operations, and technology-enabled change programmes. He has led delivery organisations of up to 300 consultants across India, Europe, Japan, and the United States, and has served as a fractional CIO driving enterprise digital transformation.

• Program management and renewal of a USD 15 million, three-year global supply-chain transformation programme.
• PMO and value-assurance leadership spanning 15 project managers and 300 consultants across multiple countries.
• Delivered a 30% productivity improvement in a 240–320 person global customer-operations organisation serving 70+ enterprise clients.
• As head of India operations for a global product-delivery organisation, reduced customer-reported defects by 50%, cut outstanding customer issues by 45%, and improved issue-resolution speed by 35%.
• Served 2.5+ years as fractional CIO for a client, leading digital transformation — including a Zoho CRM implementation, integrated with ERP and design systems.
• International delivery and leadership experience across Finland, Japan, the United States, and Germany.
• Served on the Board of Directors of multiple global technology companies within an international enterprise-software group, contributing to governance, strategic oversight, and value-creation decisions.

Career highlights reflect prior professional roles and are presented in anonymised form; results depend on starting conditions, scope, and client execution. Company names withheld pending written approval.

This experience spans organisations from ₹100 crore to ₹2,000 crore in revenue, and client/customer organisations from ₹100 crore to ₹20,000 crore — giving Samayartha a working sense of what changes, and what doesn't, as a business scales from early mid-market to large enterprise.